Support
A person at Kouzr reads everything sent to support@kouzr.com. Write from the address on your account if the question is about it, so we can find it.
Report a problem
Something broken, wrong, or confusing in the app or on this site: email support with what you did, what happened, and what you expected. A screenshot helps. In the app, Settings, Help and contact, Report a problem opens that email with your account already named.
Report a person or something they posted
In the app, every listing, public comment, board, rental message, rental application and viewing request has a Report button where you see it, and the person behind a comment, a message, an application or a viewing request can be blocked from the same place. A person reviews every report and acts on objectionable content within 24 hours, as the terms say. If you cannot find the button, email support@kouzr.com with a link to what you saw.
Delete your account
In the app, open Settings, then Account, and choose Delete my account. It takes effect immediately. If you cannot sign in, email support@kouzr.com from the address on the account and we will delete it for you. What is erased and what is kept is set out in the privacy policy.
Common questions
I can't sign in.
Use Forgot your password? on the sign-in screen to get a reset link by email, or sign in with the method you used first (Google, Apple, a passkey, or a text message code). If none of those work, email us from the address on the account.
A listing is wrong or no longer for sale.
Open it and use Report, choosing the reason that fits. Listing data comes from public sources and can lag; a report puts it in front of a person.
How do I stop emails or notifications?
In the app, open Settings, then App & alerts, and choose what you hear about under Notifications.